Limited Warranty

1. The Scope of this Limited Warranty

This Limited Warranty (”Limited Warranty ”) applys when we sell a product to you from www.audientes.com or any website under the Audientes domain (the “Website”). When you make a purchase on the Website, a legally binding agreement is entered into between you as an private individual (consumer) and [Audientes A/S, a company registered in Denmark with organization number 36047631, Teknikerbyen 5, 2830 Virum, Denmark, +45 77 34 16 80 (”Audientes”, ”us” or ”we”).

2. How to contact us

If you have any questions regarding this Limited Warranty, you are more thanwelcome to contact us. You can reach us by calling us at +45 77 34 16 80 sending an email to support@audientes.com.

3. The Terms and Conditions of this Limited Warranty

At Audientes, we stand behind the quality of our materials and workmanship. Audientes’ products are covered by a two-years Limited Warranty, the terms and conditions of which are provided below.

Our products are warranted against defects for a period of TWO (2) YEARS from the date of shipment of the product you purchased via our website.

If you want to complain about a product, please contact us as soon as possible after you have discovered the defect and always within reasonable time. Complaining within 6 months of you discovering the defect is always considered to be within a reasonable time. Complaints about a product more than two (2) years after they were purchased will be dismissed.

To make your complaint, we recommend that you use the claims report here. You can also always contact us on the telephone number or email address stated above under Clause 2.

In order to make claims under this Limited Warranty, you must also provide proof that the product was purchased via the Website. Such proof may consist of invoice number or invoice. Copy. 

When the product you complain about has been received and it has been established by us that the complaint is valid under this Limited Warranty, Audientes will, at its sole discretion:

(a) repair the product at no cost, using new and/or previously used parts and materials that are functionally equivalent to those present in the original product; or

(b) provide new or refurbished product parts that are functionally equivalent those of the original product; or

(c) give you a price reduction corresponding to the defect; or

(d) refund the purchase price of the
original product if you cancel the purchase in accordance with applicable law.

You are also entitled to compensation for your damage in accordance with applicable law.

Please note that we have the right to
refuse a complaint if it turns out that the product is not defective according to applicable law.

If Audientes, at its sole discretion,
determines that an in-warranty product has been subjected to unauthorized modification or repair, whether performed by the end-user or another party, we reserve the right to void this warranty.

This warranty does not extend to (a)
damage due to misuse, accident, or neglect, such as physical damage (cracks, dents, scratches, etc.); (b) damage resulting from improper storage, such as storage outdoors, or in a very hot or damp environment; (c) damage caused by contact with liquids, foods, corrosive materials, or excessive heat or cold; (d) the normal depletion of consumable parts, such as earsleeves, eartips, batteries, and other accessories, except where such depletion is a result of improper
workmanship or defects in materials; (e) lost products; or (f) any damage that occurs as a result of a product not being operated or maintained in accordance with the instructions provided in the relevant product’s user guide.

New and refurbished products provided as replacements for in-warranty products, as well as products repaired under the terms of this warranty, are provided warranty coverage based on the warranty period of the original product.

Except to the extent prohibited by applicable law, Audientes shall not be liable for any direct, indirect, incidental, special, or consequential damages, any loss of profits, income, savings, business, or information, or any other financial loss arising from or in connection with the ability or inability to use Audientes products, whether based on breach of any
express or implied warranty, negligence, or strict liability, tort or

4. Choice
of Law and Disputes

This Limited Warranty and your purchase of products on the Website is construed under and governed by Danish substantive law; i.e. exclusive of its choice of law provisions. However, this choice of law does not
affect the rights you may have under applicable mandatory consumer law in the country where you are domiciled, but apply in addition to the same.

In the event of a dispute, we follow the decisions of certain alternative dispute resolution bodies. To access the relevant alternative dispute resolution, if any, in the country where you are domiciled, click here.

If you are domiciled in the European Union, you also have the option to complain via EU’s web-based dispute resolution platform, which you can access here.

Notwithstanding the above, any disputes may also be settled in any competent court where the customer is domiciled.


This Limited Warranty entered into force on [01/03/2023].